Last updated: May 2026
Palast Group Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.
1. Information We Collect
We may collect information about you in a variety of ways, including:
- Personal Data: Name, email address, telephone number, and company name you provide voluntarily through our contact forms.
- Usage Data: Information automatically collected when you visit our website, such as your IP address, browser type, pages visited, and time spent on each page.
- Communications: Records of your correspondence with us, including emails and messages sent through our website.
2. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide the services you request
- Send you information about our services, updates, and promotions (with your consent)
- Improve and personalise your experience on our website
- Comply with legal obligations and protect our legal rights
- Analyse website usage to improve our content and services
3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:
- With trusted service providers who assist in operating our website and business, subject to confidentiality agreements
- When required by law or to protect our rights and safety
- In connection with a business transfer, merger, or acquisition
4. Cookies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect some functionality of our website.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of your personal information
- Withdraw consent to processing at any time
- Lodge a complaint with the relevant data protection authority
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
- Email: [email protected]
- Phone: +250 788 301 068
- Address: Nyamata Sector, Bugesera District, Kigali, Rwanda